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Shipping policy

Shipping policy

Below is the average delivery time for all our packages:


- Once an order is placed, it takes 1 - 3 business days to process the order. On weekdays

it takes one business day, but if you order on a Friday evening or weekend, it may take a little longer.

- Once your order is processed, it will be shipped and delivery takes on average

from 8 to 12 working days on average.

We strive to make the ordering and delivery process as easy as possible for our customers.

However, if you have any questions or comments, please do not hesitate to contact

our customer service team. Below we explain how your order is processed and

delivered.

Placing an order

The ordering process at Lagent Kobenhavn is as simple as possible. First, go to the

product page and add the desired product to your shopping cart. To do this, click on the

black "Add to cart" button.

Here it is important to check that you have selected the right variants. When everything is in order

in order, click on the "Proceed to checkout" box. On the information page, you need to

fill in the correct address details. Make sure that all information is correct. Once this

information is filled in correctly, you can click the "Proceed to shipping" button.

On the "Shipping" page you have the option to check your address information.

that has been entered. Also note that all shipments are sent completely free of charge. As a token of

token of our appreciation for our customers, we always pay the shipping and delivery costs.

You can now proceed by clicking on the "Proceed to payment" box.

Under payment options you can choose between different payment methods. On hellostella.com

hellostella.com all payment options are SSL encrypted, which means you can always rely on a secure payment environment.

on a secure payment environment.

- Credit card (AMEX, Mastercard, Maestro, Visa)

- Paypal account

- EPS

- Right away


Once you have selected the appropriate payment method, click on

"Complete Order" and you will be redirected to your chosen payment method. Follow the instructions

instructions on this page to complete your order. In the unlikely event that you have any

problems with your order, you can always contact us.


Shipping costs

For every order, we cover the shipping costs. All our products are delivered to your home

100% free of charge. There is also no minimum order quantity requirement.

Shipping your order

Have you found the perfect look or accessory on our website? Then you want to enjoy it

as soon as possible! That's why we make sure your order is processed and shipped as quickly as

as quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to bundle packages

in large quantities and ship them all at once when we have reached our minimum quantity.

We hope for your understanding and willingness to help us create a better and healthier living

world.

Please note: Like many other online stores, we are very busy and delays may occur. Please be aware of this when placing your order. We will do our best to ship your order as quickly as possible.


If you want to make sure your order is shipped today, please contact us via email. Our service team will

advise you on the right solution.

 

Cancellation Policy

Cancellation Time: Orders can be canceled within 6 hours of being placed.

After this period, and once the order has been shipped, we regret to inform you that cancellation requests cannot be accommodated. We apologize for any inconvenience this may cause and appreciate your understanding.

Our Origins

Since 2020, Selvani Melbourne has been bringing the refined charm of the capital to life in elegant fashion collections, exclusively available through our webshop. Our brand radiates the sparkling energy of Melbourne, combined with stylish designs and luxurious materials for both men and women. Each garment is created with love and an eye for detail, where style and sustainability come together. At Selvani Melbourne we strive to offer unique, timeless pieces that make everyone feel special, all easy to shop from home.

Our Mission

At Selvani Melbourne, our mission is to create fashion that is both stylish and sustainable, and that reflects each customer's unique identity. We strive to design high quality clothing that embodies the vibrant energy of Melbourne and is accessible to everyone through our online store. Through carefully selected materials and timeless designs, we aim to make a positive impact on the fashion world, committed to ethical production and environmentally friendly practices. Our goal is to make every man and woman feel confident and special in our clothes, while contributing to a better future for our planet.

Our Commitment

At Selvani Melbourne we promise more than just fashion. We promise a worry-free shopping experience with our 30-day money back guarantee so you can shop with confidence. Our dedicated customer service team is always ready to answer any questions you may have and address any concerns you may have, so you get the support you deserve. Furthermore, we strive to get your order to you as quickly as possible, because we understand how important it is to get your new favorite pieces quickly. With Selvani Amsterdam, we stand behind our promise of quality, service and customer satisfaction, every step of the way.